Assertiveness At Work: A Practical Guide to Handling Awkward Situations

"I really like this book. It gives effective, clear guidelines on improving assertiveness. I particularly like the fact that it also explores the psychological factors behind nonassertion a bit, which was very interesting to read."
~ Written on 2001-10-27

"I bought this book back in 1991 and must have one of the most thumbed through editions ever! I am a counsellor and have found the material in this book to be invaluable both for myself, and for my clients. It is really clear and easy to read, yet unlike so many self-help books has a depth to it which makes it realistic. There is no 'magic' solution here - the authors honestly talk about the need to practice skills - but there is a hope for anyone who would like to become more honest with others about theirs feelings and thoughts"
~ Written on 2000-06-20

"I am Lucy Barnes-Watson of Patina.co.uk. I am a trainer and personal coach in management, leadership and personal skills. I require two types of books a) "advanced" texts which further develop my own knowledge and skills to become a better trainer. b) "basic" texts which I can give to my "students" to read.

Bearing the above in mind, I have this to say:

This is an excellent first introduction to assertiveness. It is easy to read and covers the basics at the beginning, developing into more advanced usages of assertiveness. A good "first-time" book on assertiveness and one which I can give to my students."
~ Written on 1999-08-19

"Describes assertive, non assertive and aggressive behaviours. Gives useful suggestions on how to face different situations, explaining in plain English the psychology background of everyday reactions and interactions. The whole subject can easily fall in the 'common sense' category, but this book doesn't. Easy to read. Contains exercises."
~ Written on 1999-04-13