Since Strangling Isn't An Option... Dealing with Difficult People -- Common Problems and Uncommon Solutions

"This book was not what I thought it was. I was pleasantly surprised to learn that it not only defines the types of difficult people and how to deal with them, but it had the reader take a look at how he/she reacts to the difficult person's behavior. I was under the misconception that the problem was inherently theirs, but Sandra Crowe points out that there are things I may be doing to provoke or instigate the situation. This book is surely an excellent resource for those dealing with difficult people - especially when you must maintain relationships with them and cannot avoid them."
~ Written on 2008-02-13

"Very Helpful to me.
Helps me relate/understand why I get annoyed with people because of my already-always-thinking process from my past. I have begun to hear other in a more understanding way...when I am in a good mood that is..some days, if I am not thinking I revert back to my other thinking and lose my patience..!"
~ Written on 2007-08-23

"Some greet perspectives, and provokes great thought and can be very helpful for anyone looking to gain knowledge to help them gain insights that will help give confidence when dealing with others.

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~ Written on 2007-07-29

"This book has a user friendly approach and avoids concentrating on defining the "difficult people" by style, type or category. There are several interesting approaches offered for changing your behavior when dealing with difficult people because, as the author points out, the only behavior you can really control is your own.

The author includes a number of scenarios, some carrying over from chapter to chapter, which aid in understanding the process for dealing with difficult behavior and the predicted, or actual, outcome. While the process suggested by the author may not work for you, and may not work in every instance where you are dealing with a difficult person, there is certainly enough wisdom and information to justify the time spent reading the book."
~ Written on 2006-06-25

"You should really read this no matter what your disposition. Everyone gets to a point when they want to strangle someone, the title in itself tells how light hearted this book is about a very oppressive subject. Controlling your anger is something most would like to avoid. I advocate this book during my workshops. Take the time to get this one and read it."
~ Written on 2003-04-07